LearningIQ Studio

Hiring has changed significantly, and businesses looking for enablement, learning, instructional design, and learning experience professionals need to think differently about how they attract and evaluate talent. The market is competitive for employers as well as job seekers, and companies that rely on outdated hiring practices may find themselves missing qualified candidates. For organizations building or expanding their learning and enablement functions, the question is no

Businesses spend a significant amount of time creating onboarding materials, training courses, product tutorials, webinars, knowledge bases, help articles, and other learning resources for their customers. But how often do we actually stop and ask customers whether those resources are helping them? Creating learning content based on what we think customers need can be very different from creating content based on what customers are actually telling us they need. Customer feed

When organizations realize employees are struggling with a process, product, system, or specific responsibility, one of the first solutions that often comes to mind is training. Someone identifies a problem, a manager asks for a course, and the learning team is expected to start building. But before we open Storyline, Rise, Canva, or whatever tool we're using to create the learning experience, there is a much more important step that needs to happen first: we need to understa

There is a common assumption in business that when employees or customers are struggling, the answer is to create more training. Someone isn't using a system correctly, so a course is requested. Customers are submitting repetitive support tickets, so another tutorial is created. A new process is introduced, so employees are assigned training. Sales teams need to understand a new product, so someone starts building a learning module. Training can absolutely be the right soluti

When businesses think about customer education, the conversation often starts with tutorials, help articles, webinars, or product training. Those resources are certainly important, but customer education has become much more than simply teaching customers how to use a product. When it is designed strategically, customer education can influence how quickly customers adopt a product, how confidently they use it, how often they need support, and ultimately how much value they ge

When a business comes to a learning and development professional with a request for training, the natural response is to start thinking about the course. What should the content include? What platform should we use? Should it be eLearning, instructor-led training, video, or microlearning? What activities will make it engaging? These are all important questions, but they shouldn't necessarily be the first questions we ask. The first question should be: What problem are we actu